Return & Exchange Policy

  • How do I return an item?

If you are not satisfied with the piece or it doesn’t fit the way you hoped, we would be happy to modify, exchange, or return the item for a full refund or credit. Just send it back in original condition in the original packaging within 14 days.

To request a modification (such as different size or length), exchange or return:
1. Send the item back to the address listed below within 14 days. An insured and traceable shipping method is recommended.
2. Include a note with your name, phone number, email address, and return shipping address.
3. When the item is received, we will contact you to confirm a course of action.

  • Where do I send my return & exchange to?

Please send all returns to:
SunPing Jewelry

591 Mission Hills Way W, Chanhassen, MN 55317

No credit or refunds will be issued after 14 days from the date the item was purchased.

Questions? Call or email! I am happy to help:
319-855-0525

info@sunpingjewelry.com

 

  • Packing and Shipping Suggestions

Please use a padded envelope or box to make your return. Please ensure your return or use a method such as UPS or FedEx to have a record of your return. We are not responsible for lost or items damaged during shipping.

For exchanges where you have ordered an incorrect length/size or item, we may require you pay for the return shipping costs. Any shipping error on our part we will cover return shipping (USPS First Class Mail, usually) at our cost.

  • Repair

If you receive a damaged product, please let us know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to the availability of materials/types of materials and degree of repair. Please email us with your problem (pictures are very helpful!) and we'll do our best to work out a solution. There may be a small materials fee for repairs or replacement of chains as well as return postage for repair jobs.

  • Refund 

I will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for a credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on the statement.

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info@sunpingjewelry.com

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